At StrengthLab360, we strive to provide the best user experience and continuously improve the app. If you encounter a bug or have a great idea for a new feature, we encourage you to share it with us. Here’s how you can quickly report issues or submit suggestions:
Reporting a Bug
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Take a Screenshot
- Capture the screen where the bug occurred to provide visual evidence.
- If possible, include the error message or any relevant details visible on the screen.
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Send an Email
- Compose an email to support@strengthlab360.zendesk.com with the subject line “Bug Report.”
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Include Key Details
- In the email, provide the following information:
- A brief description of the issue.
- Steps to reproduce the bug (if applicable).
- The device and browser you were using (e.g., iPhone with Safari, Android with Chrome).
- Attach the screenshot of the bug.
- In the email, provide the following information:
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Wait for Confirmation
- Once your email is sent, our system will automatically generate a support ticket.
- You’ll receive an email confirmation with a ticket number for reference.
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Follow-Up Updates
- Our team will investigate the issue and keep you informed about the progress or resolution.
Suggesting a Feature
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Draft Your Suggestion
- Clearly outline your idea, explaining how it could enhance the StrengthLab360 experience.
- Include specific use cases or examples of how it could benefit users.
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Send an Email
- Email your suggestion to support@strengthlab360.zendesk.com with the subject line “Feature Suggestion.”
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Receive Acknowledgment
- Your suggestion will be logged as a support ticket, and our team will review it during product planning.
Why Reporting and Suggesting Matters
- Bug Reports: Help us identify and fix issues to ensure a seamless user experience.
- Feature Suggestions: Enable us to align the app’s development with the needs of our community.
Thank you for contributing to the growth and improvement of StrengthLab360!
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