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How to Report a Bug or Suggest a Feature

At StrengthLab360, we strive to provide the best user experience and continuously improve the app. If you encounter a bug or have a great idea for a new feature, we encourage you to share it with us. Here’s how you can quickly report issues or submit suggestions:

Reporting a Bug

  1. Take a Screenshot

    • Capture the screen where the bug occurred to provide visual evidence.
    • If possible, include the error message or any relevant details visible on the screen.

  2. Send an Email

  3. Include Key Details

    • In the email, provide the following information:
      • A brief description of the issue.
      • Steps to reproduce the bug (if applicable).
      • The device and browser you were using (e.g., iPhone with Safari, Android with Chrome).
      • Attach the screenshot of the bug.

  4. Wait for Confirmation

    • Once your email is sent, our system will automatically generate a support ticket.
    • You’ll receive an email confirmation with a ticket number for reference.

  5. Follow-Up Updates

    • Our team will investigate the issue and keep you informed about the progress or resolution.

Suggesting a Feature

  1. Draft Your Suggestion

    • Clearly outline your idea, explaining how it could enhance the StrengthLab360 experience.
    • Include specific use cases or examples of how it could benefit users.

  2. Send an Email

  3. Receive Acknowledgment

    • Your suggestion will be logged as a support ticket, and our team will review it during product planning.

Why Reporting and Suggesting Matters

  • Bug Reports: Help us identify and fix issues to ensure a seamless user experience.
  • Feature Suggestions: Enable us to align the app’s development with the needs of our community.

Thank you for contributing to the growth and improvement of StrengthLab360!

 

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